Our work with People in 2021

cases worked on in 2021, with 338 clients having 2 or more cases open at any one time
£ 300000
in current and future year financial benefit for our clients
clients supported
in 2021

Social Security Benefits Casework

social security benefit
cases supported in 2021
Disability Living Allowance


Employment and Support Allowance


Housing Benefits


Personal Independence Payments


Universal Credit


Other: Carer Allowance, Income Support


Housing Casework

cases supported in 2021
Rent arrears
Challenging decisions for access to social housing
Possession Proceedings
Homelessness/suitability of temporary accommodation
Other housing cases

Prevention of homelessness


"I was street homeless and in a wheelchair"

Tribunal Representation

We continue to provide Londoners with tribunal representation when they are appealing their negative benefit decisions, including disability benefits and Universal Credit. In 2021, we worked with eleven corporate law firms and two Universities to represent hundreds of people who have been denied access to the benefits they are entitled to. 

Please note, the Covid-19 pandemic had an effect on how quickly cases were being listed and this impacted our numbers in the last two years.

In 2021, we supported 217 tribunal cases: of which 179 received decisions.
Our success rate was 87%

Wrap Around Support

grants accessed for
clients (white goods,
houshold items etc.)
forms completed on
behalf of clients with
support from volunteers

Our Impact

As a result of our casework and projects, we continue to achieve positive benefit outcomes for our clients. We find that by achieving this, leading to increased incomes and reduced financial liability, helps them to live securely. In 2021, of closed cases:

1126 cases recorded an improvement in understanding of their benefit rights and entitlements

Policy and Campaigning Achievements

#PeopleBeforeProcess Campaign:
  • Surveyed people with experiences of Work Capability Assessment (WCA) and Personal Independence Payment (PIP) assessments, which attracted 1,420 responses and published our People Before Process Report
  • Launched an e-action for disabled people and other supporters to ask their local MP to call on ministers to publish the Health & Disability Green Paper. 1,684 people took this action.
  • Submitted a detailed written response to the Green Paper and put together an Easy Read version of our views to ensure accessibility. 
  • Launched an e-action for people to respond directly to the Green Paper, which has resulted in 1,520 submitting a response. Half of those were people who had been through an assessment themselves. We believe Z2K was the only organisation facilitating responses in this way and that our efforts prompted one-third of the 4,500 responses DWP received.
  • Gave written and oral evidence to the Work & Pensions Select Committee inquiry, including testimony of our clients’ experiences of these WCA and PIP assessments and what they believe needs to change.
  • Prompted a Westminster Hall Debate led by Marsha De Cordova, which included contributions from more than a dozen other MPs describing some of their constituents’ experiences and demanding reform.


#IncreaseLegacyBenefits Campaign:
  • Standard Allowance for Universal Credit raised by £20 a week but legacy benefits (Job Seekers Allowance, Employment and Support Allowance and Income Support) were raised by just £1.35 a week
  • Led opposition in conjunction with the Disability Benefits Consortium (100+ organisations)
  • Campaign secured over 120,000 supporters
  • Topic covered in over 140 titles, including articles in The Guardian, Independence and Mirror, as well as numerous local newspapers
  • Thousands of people emailing their MP about this injustice
  • Government’s own Social Security Advisory Committee challenged ministers on this issue
  • Lord Economic Affairs Committee (amongst others) supported our call
  • Supported legal challenge on the issue that was heard at High Court at the end of 2021.
  • Supported Disabled People Against Cuts in their vigil outside High Court on the day of the first court hearin

Help us continue this vital work

Give a single gift

A single donation, big or small, can transform someone’s life by helping them access their rights and entitlements when they need it most

Give a regular gift

Your regular monthly gift can help someone to understand and defend their rights and entitlements, at the most difficult time in their life

Volunteer - Pro Bono

Our dedicated volunteer lawyers share their time and expertise on our Tribunal Project, so that individuals can access their benefits they have been wrongly denied