Our achievements in 2023

cases worked on in 2023, with 284 clients having 2 or more cases open at any one time
in current and future
year financial benefit
for our clients
£ 300000
in 2023

Social Security Benefits Casework

social security benefit
cases supported in 2023
Personal Independence Payment


Universal credit


Employment and Support Allowance


Council tax support


Other benefits cases

*% of the total social security benefits cases opened (807)


Housing Casework

in 2023
Suitability of social housing


Help with housing costs




Housing options


Eviction proceedings


Other housing cases


*% of the total housing benefit cases opened (578)

Prevention of homelessness

cases of clients
receiving help
with homelessness

"I was street homeless and in a wheelchair"

Tribunal Representation

We continue to provide Londoners with tribunal representation when they appeal their adverse benefit decisions, including disability benefits and Universal Credit. In 2023, we worked with eleven corporate law firms and two Universities to represent hundreds of people who have been denied access to the benefits they are entitled to. 

We represented clients at 128 tribunal appeals, where we had a 91% success rate in winning vital support.

In 2023, we represented clients at 128 appeal tribunals, with 117 achieving a positive outcome.
Our success rate was 91%.

Wrap Around Support

in hardship grants from our partner Turn2Us accessed
for 40 clients
£ 70000
new volunteers recruited
to our Pro Bono Project
in hardship grants for
42 clients experiencing severe
financial difficulties
£ 4000

The Difference We Have Made to Clients

As a result of our casework and pro bono projects, we continue to achieve positive outcomes for our clients. We find that achieving this, leading to increased incomes and reduced financial liability, helps them to live securely. In 2023, of clients who completed a case closure survey:

95% said they would recommend Z2K to their friends and/or family.
94% felt better about their life after working with Z2K.
83% felt more confident after working with Z2K.

Policy and Campaigning Highlights

Disability Benefits Influencing: 
  • We managed to get the government to drop the worst bits of their proposed changes to disability benefits, through our sustained campaigning.
  • Our evidence on disability benefit assessments was repeatedly cited in the Work and Pensions Select Committee’s final report on the Health and Disability White Paper.
  • We swiftly responded to the Health and Disability White Paper, published alongside the March 2023 Budget, by producing a written briefing for policy influencers.
  • We held a campaign briefing on disability benefit assessments in Parliament, attended by several MPs. The panel included the Shadow Minister for Social Security Karen Buck alongside two Z2K experts by experience.
  • Ahead of the Autumn Statement, over 2,000 people took our supporter action and asked your MP to oppose dangerous reforms to disability benefits. On the day of the event, we co-ordinated an open letter opposing the announcement of the outcome of the Work Capability Assessment consultation, signed by several major charities including Save The Children, Sense, and Mencap.
Wider campaigning on social security:
  • After submitting evidence to the Select Committee inquiry into benefit adequacy, we were approached by the Work and Pensions Committee to facilitate a session with experts by experience on benefit levels, to feed into this inquiry. 
  • Ahead of the Autumn Statement, we published YouGov survey data showing the vast majority of the public support a benefit uplift. This was picked up by the I.
  • We drafted and co-ordinated a private letter to Guy Opperman MP, Minister of State for Social Security, on the migration from legacy benefits to Universal Credit. Fourteen other national charities, including the Trussell Trust, Mind, CPAG and Scope, signed the letter which set out our concerns and asked for commitments around accessibility, choice over how Universal Credit is received, and safeguards against claims falling out of payment.
  • We responded to the Work and Pensions Select Committee inquiry into safeguarding vulnerable claimants, highlighting that a key risk across the benefits system is the range of ways someone’s income can be suddenly and dramatically reduced.This led to us being invited to give oral evidence to the Committee in December 2023.

Help us continue this vital work

Give a single gift

A single donation, big or small, can transform someone’s life by helping them access their rights and entitlements when they need it most

Give a regular gift

Your regular monthly gift can help someone to understand and defend their rights and entitlements, at the most difficult time in their life

Volunteer - Pro Bono

Our dedicated volunteer lawyers share their time and expertise on our Tribunal Project, so that individuals can access their benefits they have been wrongly denied