24 July 2019 was quite some time ago. Boris Johnson had just been voted in by Conservative Party members as Prime Minister. Lil Nas X had just broken the record for weeks at number 1 in the charts with the smash-hit Old Town Road. And if anyone were to mask up on public transport, you might have thought them eccentric, to say the least. But for Marsha, a Z2K client, that was when she became one of the hundreds of thousands of ‘losers’ from the Department for Work and Pensions’ (DWP) transition from Disability Living Allowance (DLA) to Personal Independence Payment (PIP).