Casework Assistant

We are looking for a highly organised and proactive individual with an interest in social welfare advice and support. You will demonstrate excellent communication and interpersonal skills, have a commitment to working with communities who are highly disadvantaged and a passion for helping people to overcome homelessness and poverty. 

You will have excellent IT skills and experience working with Microsoft office and other cloud-based software, a great telephone manner and strong admin skills.  You may have experience utilising Customer Relationship Management/Casework Management systems. 

You will have the ability to work with service users empathetically and have a willingness to try new tasks and support the wider team with policy work and online communication. From time to time, you may be asked to work outside of usual working hours.

Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Interview & Assessment date: 11th and 12 July 2022

If you have any particular support needs in relation to the application or recruitment process, please email or call us on 020 7259 0801 to discuss how we can support you.

Please complete our Equalities Monitoring Form.