News & Blogs

Find our latest press releases and news here, as well as our blogs that have been written by our staff, volunteers and clients.
  • Blog

    Reflections: Complaints and their Impact Three Years On

    The Right First Time Project for three years has been battling with the botch and bury blame approach taken by the DWP, Daniel highlights just some of the many successes that have been achieved through the complaint process.

    Changing Times, How Will Local Authorities Respond?

    Z2K Complaints Caseworker Daniel Wrapson shows how an effective complaint and a council’s common sense approach to housing policy can address the crippling rent arrears that homeless people often face – and what this means for Universal Credit claimants across the country.


    Ombudsman Reform and Remedies

    Complaints Caseworker Daniel Wrapson explains the ombudsman system and what it means for people who have suffered injustice at the hands of government