Vacancy: Caseworker

We are looking for a caseworker to join our Casework Team.

Responsible to: Senior Casework Manager
Hours of Work: 5 days a week (35 hours)
Salary: £26,000 to £28,000 per annum (depending on experience)
Holidays: 24.5 days plus bank holidays and Christmas closure.This is increasing to 28 days in 2018 plus bank holidays.
Location: Office in Victoria and Office in Queens Park
Duration: Permanent

To apply

Please download the following documents. Instructions on how to apply is found in the Cover letter and job description.

  1. Cover letter and job description
  2. Application form
  3. Equal Opportunities Monitoring Form

Continue reading

A new “Tsar” for Social Housing?

There’s a lot of really good stuff in the Mayor of London’s draft Housing Strategy, which was published for consultation yesterday. Z2K will take a closer look at the detail over the course of the next few weeks as we put together our own response. But a story in Wednesday’s Evening Standard meant my own eyes were quickly drawn to a small section towards the end of the 236 page document entitled “listening to the views of social housing tenants and leaseholders”. Continue reading

Vacancy: Tribunals Co-ordinator and Caseworker (maternity cover)

We are currently looking for a full-time Tribunals Co-ordinator and Caseworker (maternity cover)

Responsible to                                 : Senior Casework Manager

Hours of Work                                 : 5 days a week (35 hours)

Salary                                                 : £26,000 to £28,000 per annum (depending on experience)

Holidays                                            : 24.5 days including Christmas closure plus bank holidays.  This is increasing to 28 days in 2018 plus bank holidays.

Location                                            : Office in Victoria and Office in Queens Park

Duration                                            : Maternity Cover to April 2018

Closing date for applications: 9:00 a.m. on 21 September 2017, Thursday

First round interviews planned for: 25 September 2017, Monday and 26 Septhember 2017, Tuesday

Second round interviews planned for: 28 September 2017, Thursday

The post is subject to an enhanced DBS disclosure.

About the Role

You will be responsible for the co-ordination of our social security tribunal representation work in the field of disability benefits – Employment Support Allowance, Personal Independence Payment and Disability Living Allowance.  Primarily, you will co-ordinate the allocation of tribunal cases to pro bono lawyers across our partner law firms, and as part of a busy casework team, you will also assist clients in lodging appeals following a refused application for disability benefits.  You will also be expected to provide representation on occasion.

You will be supported by a highly skilled senior casework manager who has developed policies and a casework database system that enables all caseworkers to handle a fast moving but manageable caseload.  You will also take the lead in capturing and analysing data to contribute to all our work, including campaigning and policy.  At Z2K, all staff work as part of a wider team to ensure that we are meeting our wider goals and objectives.

To apply

Please download the following documents. Instructions on how to apply is found in the Cover letter and job description.

  1. Cover letter and Job Description
  2. Application form
  3. Equal Opportunities Monitoring Form

Ombudsman Reform and Remedies

The very final tier that any complaint about a public body can ascend to is the Ombudsman. These are government bodies, accountable to the Public Accounts Committee, who determine whether maladministration has been caused by a public body and, if so, what redress is necessary. There are a myriad of different ombudsman each with a slightly different remit, which often confuses complainants, making it difficult to identify which body to complain to. In addition the Ombudsman will not investigate complaints that can be resolved via legal redress.

In this blog post I have outlined the new draft bill to simplify the Ombudsman system. I will then give an example of the common problems faced and then state how continual improvement can be made.  Continue reading

London councils pay out £41.5m in ‘incentives’ to private Landlords

Last year the Evening Standard reported on Z2K’s investigation into the growing use of ‘incentives’ by local authorities to secure private rented sector accommodation for homeless households, whether for use as temporary accommodation or to discharge their duty.

We had uncovered this practice through our own Private Rented Sector Access Scheme, where we work to find accommodation for individuals not entitled to statutory help. In a number of instances we had found affordable properties for our clients with Landlords willing to take them, only to be ‘outbid’ by a local authority offering an incentive for the property. Sometimes we would even find ourselves in the midst of a bidding war between two authorities, as each fought to secure the property by offering higher and higher amounts of money.  Continue reading