Evaluation of our help & advice service July 2009 – June 2010

We are grateful to James Morris and Liam Healy for their help  with this survey.

This survey is also available in PDF.

1.Our growing caseload

 

2.Who refers our clients?

Data collected from the 73 case files opened in the last 12 months.

3.Are we still helping our surveyed clients?

Data collected from 32 surveyed clients.

4.What are the problem areas?

50% of the clients who came to us with housing issues also had problems in other areas.

Data collected from the 73 case files opened in the last 12 months.

5.Who were the issues with?

Data collected from 32 surveyed clients.

 

6.Did clients seek help before approaching us?

If so, where?

Data collected from 32 surveyed clients.

7.How did clients’ problems make them feel?

“Worried about my family”

“Mentally unstable”

“Frightened”

“Anxious”

“Worried about losing my home”

“Desperate”

“Isolated”

“Devastated”

 

8.Were the clients’ health affected by their issues?

Data collected from 32 surveyed clients.

 

9.Did we help improve our clients’ emotional state?

Of the clients who said our help did not improve their emotional state, 60% of those said this was because their case was ongoing.

Data collected from 32 surveyed clients.

 

10.How have we improved our clients’ emotional state?

“I’m prefect now”

“Z2K are like a friend to turn to”

“Much happier”

“Z2K gave me peace of mind”

“I feel like I’m not alone”

“No longer worried”

“Weight off my shoulders”

 

11.Is there anything we can do better?

Suggested improvements:

  • Expanding scope of Z2K’s services
  • Increasing size of organisation to handle more clients
  • Employing a translator to assist non-English speakers
  • Increase publicity to widen awareness

Data collected from 32 surveyed clients.

 

12.Did we make our clients feel more able to deal with a similar problem?

Data collected from 32 surveyed clients.

 

13.Have we improved the quality of our clients’ life?

Data collected from 32 surveyed clients.

 

14.Age range of clients

Data collected from 32 surveyed clients.

 

15.Client Ethnicity

Data collected from 32 surveyed clients.

 

16.Client Nationality

Data collected from 32 surveyed clients.

 

17.Client Gender

Data collected from 32 surveyed clients.

 

18.Do our clients have disabilities or medical conditions?

Data collected from 32 surveyed clients.

 

19.Marital status of our clients

Data collected from 32 surveyed clients.

 

20.Clients with children aged 18 and below

Data collected from 32 surveyed clients.

 

21.Outreach activity (Do we come to our clients?)

Data collected from 32 surveyed clients.