Right First Time: Z2K’s New Complaint Project 

Z2K clients are reliant on the DWP and local authority administration, both to be re-housed them and to claim and maintain their benefit applications. When administration goes  wrong, it can make a deep impact on our clients lives. Stopping and cutting the benefits our clients rely on can bring about a daily struggle to survive, which can lead to feelings of despair, hopelessness and severe trauma. Cases are resolved, but authorities are often not challenged, in order to improve services and continue to make the same mistakes.

Right First Time is a three year project which aims to address these cases of maladministration. Cases will be raised via complaint. The project will provide an explanation from authorities, seek compensation for clients and aim to improve services so that the same mistakes are not repeated.

The project will aim to build relationships with other organisations, so that they can refer complaint cases to Z2K so that more cases are captured. We will identify liaison services with local authorities and government departments so that a dialogue can be established bringing about a culture of change.

Fore more information contact Daniel Wrapson, Complaints Caseworker at Z2K.