Vacancy: Client Support Administrator

We are currently looking for a full-time Client Support Administrator for 3 months from mid- August to take over a range of administrative duties whilst we are going through a period of transition in developing and agreeing our three year strategy.

Responsible to: Office Manager

Hours: 35 hours per week (5 days)

Salary:  £23,000 per annum

Holidays:  28 days including bank holidays plus 4.5 days leave over Christmas

Location:Main office in Victoria but required to attend office in Queen’s Park weekly and as necessary

Contract: 3 months

Closing Date: end of day 14 August 2017

Download the job description and how to apply Job Description.

This post has become available because our existing Administrator is leaving to begin a post graduate qualification in Corporate Governance. As we are in the process of reviewing our administrative needs in line with our new strategic plans, we are currently advertising this post as a temporary position, subject to review.

We are a friendly and supportive team who work collectively across all our projects and organisation duties.

About You

We are looking for a well organised individual with a good attention to detail and the ability to juggle a number of administrative tasks at the same time.  You will enjoy working in a varied environment and engaging with a range of different projects.  You will have a commitment to working with people who are in receipt of benefits or trying to access to benefits and are facing financial hardship because of low income and high rents.  You will also share our commitment to challenges systems and processes that put unnecessary pressure on our clients.

Overall Responsibility

To provide administrative support to ensure the smooth running of our projects’ work and our office functions.  The role is client facing, in that you will be responsible for handling enquiries from people who want to access or are already accessing our services, and for uploading their details onto to our casework database system, Salesforce.  All staff members are responsible for their own administrative duties; however, you will be providing additional support and take responsibility for a range of different tasks depending on the need.