Vacancy: Tenancy Support Officer

We are looking for a new Tenancy Support Officer to join our Next Door project. Next Door aims to reduce homelessness by providing access to the private rented sector for the homeless or insecurely housed who are not entitled to statutory help. It has operated successfully for 4 years and has now developed to include support to hostel accommodation for homeless adults under 35 years of age.

This is an exciting opportunity to work with our experienced Housing Liaison Coordinator, who developed this project from scratch, and to help some of the most deprived people in London, the young single homeless, get off the streets, improve their lives and learn important life skills.

Salary:                 Up to £26,000 depending on experience

Hours:                  Full time, 35 hrs per week

Holidays:             28 days including bank holidays pro rata

Term:                   15 months, extendable depending on funding

Location:             Queen’s Park, Westminster

Overall Responsibilities:

To provide tenancy and life skills support by working one-to-one with the young homeless in small  (3 or 4 person) hostels set up by a partner organisation, Humanity Homes, and to work with landlords and prospective tenants to move them on into their own secure private rented accommodation.

Key Tasks

  • To work with the Housing Liaison Coordinator in finding suitable houses/flats for use as hostels and assessing residents for those hostels;
  • To provide group and one-to-one support, assistance and training to the selected residents of the hostels to help them to prepare for independent living;
  • To provide advice and support to the hostel residents to ensure they receive all the benefits to which they are entitled;
  • To keep detailed records of all support provided to establish the entitlement of the scheme to the hostel rate of housing benefit;
  • To work with the Housing Liaison Coordinator to develop relationships with landlords to secure accommodation for the single homeless;
  • To work with the Housing Liaison Coordinator to find and match the single homeless to the accommodation available, secure terms with the landlords, secure rent in advance and provide continuing support for both landlords and tenants.

Person specification

The successful applicant will need to demonstrate:

  • At least 1 years’ experience in housing or tenancy relations work
  • A Degree or other equivalent qualification
  • A good knowledge of the welfare benefits system and its processes both nationally and locally
  • Excellent communication skills, including the ability to engage with both landlords and tenants
  • A proven interest in social justice
  • An ability to work collaboratively with other organisations
  • General computer literacy
  • Proven ability to keep full and  detailed records
  • Experience of working with a computerised Customer Relationship Management (CRM) system, preferably based on Salesforce
  • Experience of and ability to cope with working under pressure
  • Ability to juggle tasks and meet deadlines
  • Empathy for and experience of working with disadvantaged people

The post is subject to a standard DBS disclosure.

Please submit your CV and a covering letter, along with the Applicant Details and Equal Opportunities Monitoring forms by email to Shandice Wright by midnight 31st July 2016.

All applicants will be notified after all applications have been received. Interviews will take place on 4th or 5th August.

Leave a Reply

Your email address will not be published. Required fields are marked *