Two months after winning a low tier tribunal appeal Miss R still had not received a backdated ESA payment. Surviving on an assessment rate of ESA was exacerbating her medical conditions and causing severe financial hardship.
We made several phone calls, sent off complaint letters and even contacted her local MP still without much success. Finally our CEO spoke to a DWP manager who assured us that payment would be made as soon as possible.
She was finally paid what she was owed not once but twice, resulting in a substantial overpayment. Luckily after much hard work Z2K managed to get it written off as an unrecoverable ‘official error’. We feel that this is compensation for the amount of stress Miss R has received over the weeks. Miss R was reluctant to keep it at first but we’ve told her she has every right and is now saving it for a rainy day.