I came to z2k to do some work experience as a volunteer. I was expecting to be carrying files and making coffee, but I was given the chance to do so much more than that. Within hours I was speaking to clients, and helping to sort out old case files from those that were still active, all the while learning more about how the benefits system and the law worked. I was allowed to research some parts of the law for a tribunal hearing the following week. I also helped to organise a chartered voluntary surveyor for a woman who’s housing was falling to pieces, but needed a surveyor to tell her landlord that. My time at Z2k was an intensely rewarding experience, the staff there were very helpful (and tolerant of my endless questions!). I really enjoyed my time at z2k and I’m very thankful that I had the opportunity to come here and learn so much, not only about how a workplace functions, but also about the benefits system and many other things.