Zacchaeus 2000 Trust (Z2K) is a small charity based in Westminster that assists vulnerable debtors and victims of mistakes and/or oppressive enforcement by the welfare and justice systems. We work to support those in extreme poverty and help them negotiate the court system and government bureaucracies. We pursue test cases through the courts and we lobby Parliament and other statutory bodies when the law and government practice is unfair or oppressive.
In response to the recent cuts to housing benefit, Z2K is setting up a specific housing benefit advice and casework service designed to ensure that those affected are aware of their rights. We are currently looking for volunteers to assist with our advice line and casework as well as with the wider project.
We are looking for 5 volunteers (1 day per week) to:
Take and return calls from concerned members of the public (flexible rota system)
Manage a caseload arising from the received calls, including interviewing clients and attending the Housing Options Service with them when necessary
Provide assistance to members of the public who are using the office facilities to look for accommodation
Assist with developing the project, including promoting the advice line
Administrative tasks required for the smooth running of the advice line
Successful candidates should:
Have a confident telephone manner
Have an interest in advice/casework, homelessness and/or housing benefit
Enjoy working with people
Have a strong commitment to the values of the project
Be able to commit 1 day per week for a minimum of 4 months
The advice line will be based at the Beethoven Centre in Queens Park, London.
Applicants should e-mail their CV and a very brief covering letter detailing their availability to Henu Cummins on email@example.com.